Last updated: 2 September 2026
These are the terms for services provided by Framvind AS to business customers and for using framvind.no. They apply alongside the written proposal you receive before work begins. If the proposal and these terms differ, the proposal takes precedence.
Framvind offers websites, ongoing operation, customer communication, Google Business Profile management, marketing and AI automation. The proposal and agreement specify the services, connected channels and systems, and detailed scope of your delivery. Separate automation projects are priced by scope. The service is provided to businesses, not consumers.
The agreement is concluded when you accept the proposal in writing, for example by email. Work starts after we receive the access we need, such as to your calendar, website and any forms.
The individual agreement sets out its duration and the terms for changes and termination.
Minor changes to text, questions, opening hours and similar items are part of the service. Each month, we contact you with the report and ask whether anything needs changing. Larger changes are agreed separately; see section 4.
When the service processes information about your customers, we do so on your behalf. You are then the controller and Framvind is the processor, and we enter into a data processing agreement as part of setup. Our privacy policy explains how we process information about you as a customer and about visitors to framvind.no.
We keep the service running and fix errors as quickly as we can, but cannot guarantee that it is always available. The service depends on third parties for hosting, calendars and AI models, among other things, and their downtime is outside our control. An automated system can give incorrect answers. It is configured to say when it does not know and to forward enquiries to you rather than guess, but you should monitor incoming enquiries and appointments yourself.
Framvind’s total liability for losses caused by errors or defects in the service is limited to the amount you paid for the service in the three months before the loss occurred. We are not liable for indirect losses, such as lost revenue, customers or profit. These limitations do not apply to gross negligence or wilful misconduct.
Websites and solutions we provide may display a discreet attribution stating that they are powered by Framvind. This can be removed for a fee, as set out in the proposal.
The Customer Loss Test, chat and voice assistant on framvind.no are free to try and provided as is. The test gives an indication, not a complete assessment, and results may vary depending on how your website is built. You may only test websites that you own or are authorised to test. We may restrict use in cases of abuse.
We may update these terms. Changes affecting ongoing agreements are communicated by email with at least one month’s notice. The date at the top shows when the terms were last changed.
The agreement is governed by Norwegian law. We first try to resolve disagreements through dialogue. If this is unsuccessful, the matter may be brought before the courts, with Oslo District Court as the agreed venue.